Frequently Asked Questions
Questions about mariposa.com
A: If you are not completely satisfied with your online purchase you may return or exchange unused, undamaged merchandise in the original packaging, within 45 days, for a full refund, less shipping charges. Items purchased from a third-party retailer cannot be returned to Mariposa. For the complete Return Policy visit our Returns page.
A: We accept MasterCard, Visa and American Express.
A: Yes, our site is located on a secure, encrypted server. Mariposa does not sell, share or distribute your personal contact or credit card information.
A: Your credit card will be charged at the time of purchase.
Questions About Mariposa Products
A: Our 100% recycled aluminum tableware and gifts are handcrafted by highly skilled artisans in Mexico. Our Vidrio glass is also handcrafted in Mexico from recycled soft drink bottles. Learn more about our commitment to sustainability on our Recycled Story page. Our Bellini bubble glass is blown and handcrafted in Italy.
A: Yes, our products exceed FDA requirements for aluminum serveware. Additionally, Mariposa products are all in compliance with California’s Proposition 65.
A: Handwash metal in warm water with mild soap and towel dry immediately. Do not place in the dishwasher or microwave. Vidrio and Bellini glassware are both dishwasher safe. For more detailed care instructions visit our Product Care page.
A: Like most metal, Mariposa’s 100% recycled aluminum pieces must be washed by hand and towel dried. Washing a piece in the dishwasher will permanently damage the finish. Some luster may be restored by using a non-abrasive metal polish, such as Simi-chrome, but should not be counted on to restore the piece to its original finish.
A: We recommend maintaining the finish of Mariposa 100% recycled aluminum serving pieces, which includes removal of light scratches, with a non-abrasive metal polish such as Simi-chrome. However, if the scratches are deep they may not respond completely to polishing and buffing.
A: Yes, all of our glasses are handmade and as a result, slight variations are normal. Each piece is one-of-a-kind!
A: We work tirelessly to ensure that each item we sell is of the highest quality workmanship and arrives to you free of damage and defects. However, things do happen during shipment and if an item arrives damaged or broken please contact us at email@example.com and we will replace the item free of charge. Please do not handle damaged or broken items.
A: Yes, all items are available for purchase on our site in singles.
A: You can view our digital catalogs online. Our full product line is also available for viewing on our website.
A: Mariposa products are made by hand. We typically do not offer product discounts, but please contact firstname.lastname@example.org with additional questions.