Shipping & Returns
Mariposa orders can be shipped to locations in the United States only. Most orders are processed and shipped from our Gloucester, Massachusetts Distribution Center within 3 business days. Please allow 3-5 Business days for any personalized items to ship. During promotions (Free Shipping, Free Engraving, etc.) and Holidays, please expect and allow additional time for shipping. Transit time is dependent on the method of shipping selected.
Tracking for your package is available by logging in to your Mariposa account. Or contact us via email at firstname.lastname@example.org if you have a shipping question. A list of Frequently Asked Questions is also available and may provide the answer to your inquiry.
w/ in Continental US (excluding AK& HI)
|Merchandise Total||Ground Shipping
||2nd Day Air||Next Day Air|
|Up to $100.00||$9.95||$39.00||$59.00|
|More than $300||$19.95||$69.00||$89.00|
Every item is inspected closely during the packing process and packaged to ensure items arrive to you in perfect condition. We take great pride in our low breakage rates and high standard of quality control; however if an item arrives to you damaged, please notify us immediately. We will replace all broken items at no cost to you. Please do not handle broken items.
If you are not completely satisfied you may return or exchange unused, undamaged merchandise in the original packaging, within 45 days, for a full refund, less shipping charges. Refund will be credited to original method of payment unless otherwise noted on the Return Processing Form (also enclosed with your shipment).
Items purchased from a third-party retailer cannot be returned to Mariposa. In addition all sale, personalized, custom or otherwise special order pieces are considered final sale and are not eligible for refunds or exchanges.
Returns of any kind can not be accepted after 45 days.
To return an item, include the order receipt and a completed Return Processing Form. For your convenience a UPS return label is included. If you choose to use this label a return shipping charge equivalent to your initial shipping charge will be deducted from your refund.
Please view the shipping table below to calculate the return shipping charge.
|Merchandise Total||Ground Shipping Charge|
|Up to $100.00||$9.95|
|More than $300||$19.95|
If you choose to ship your return via an alternate method you will be solely responsible for the charges. Please email Customer Service at email@example.com to obtain a Return Authorization (RA). RA numbers must be written on the outside of the package. Packages without a valid Mariposa UPS return label or RA number will be refused and returned to you.
Returns must be packed well; we recommend using the original packing material or comparable material and insuring the return. Mariposa is not responsible for items damaged or lost in transit.
Send returns to:
48R Blackburn Circle
Gloucester, MA 01930
If you need to return a gift, or have lost your receipt, please email Customer Service at firstname.lastname@example.org to obtain an RA number. In most cases you will be eligible to exchange merchandise without a receipt for an item of equal or lesser value or receive a merchandise credit. Please note, if your gift was purchased from a third party retailer we are unable to accept your return.
If you receive a damaged item, please contact Customer Service at email@example.com. Depending on the nature of the damage, you will either need to return the item or safely dispose of it. Mariposa will ship you a replacement or allow you to exchange the item for one of equal or lesser value. You will not be charged for return or replacement shipping.
For additional questions related to returns contact Customer Service at firstname.lastname@example.org or at 800.788.1304 between 9 a.m. and 5 p.m., EST, Monday-Friday.